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Terms & Conditions

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Effective Date: 28/09/2025
Business Name: True Gold Exchange
Website: 

Please read these Terms and Conditions ("Terms") carefully before using our website or purchasing from True Gold Exchange. By accessing or using our services, you agree to be bound by these Terms.

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1. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use our website and services.

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2. Nature of Business

True Gold Exchange is a UK-based platform for buying and selling physical gold items, including bullion, coins, and jewellery. All transactions are conducted in GBP (£).

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3. Pricing & Payments

  • All prices are listed in GBP and include applicable taxes unless stated otherwise.

  • Prices are based on the live market rate of gold and may fluctuate without notice.

  • Full payment must be made at the time of purchase.

  • We accept payments via [insert payment methods, e.g., bank transfer, credit/debit cards].

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4. Shipping Policy

  • All orders are shipped via Royal Mail Special Delivery by 1pm, insured and tracked.

  • A flat shipping fee of £10 is applied to each order.

  • We only ship within the United Kingdom.

  • Once an item has been dispatched, you will receive a tracking number.

  • We are not responsible for delays caused by the courier or unforeseen circumstances.

(See full Shipping Policy for more details.)

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5. Returns & Refunds

Due to the volatile nature of gold pricing, all sales are final. We do not accept returns or offer refunds unless the item received is incorrect or damaged.

  • Any issues must be reported within 24 hours of delivery with photo evidence.

  • We reserve the right to inspect and verify the claim before processing any replacement or refund.

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6. Selling to Us

If you are selling gold to True Gold Exchange:

  • Items must be authentic and accurately described.

  • All incoming parcels must be sent fully insured and tracked at your expense unless agreed otherwise.

  • We reserve the right to reject items that are counterfeit, stolen, or misrepresented.

  • Payment is made after verification and valuation, typically within 1–2 business days.

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7. Liability

  • True Gold Exchange is not liable for any losses, damages, or delays once a package is handed over to the shipping carrier.

  • We do not provide investment advice. All gold purchases are made at your own risk.

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8. Privacy

We respect your privacy and handle your data in accordance with our Privacy Policy. Your information will never be sold or shared with third parties without consent, except as required by law.

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9. Fraud Prevention

To prevent fraud and ensure compliance with UK laws:

  • We may request photo ID and proof of address for high-value transactions.

  • Suspicious activity may be reported to the relevant authorities.

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10. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page and will take effect immediately upon publication.

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11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.

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12. Contact Us

For any questions regarding these Terms, please contact:
📧 [Insert Your Email]
📞 07575002011

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